Stephanie O'Gay Garcia - Terms of Service

Last modified: June 4, 2019

By engaging with me (Stephanie O'Gay Garcia) in business, you are agreeing to the following terms of service.  Any contract between us supersedes the terms below.

The goal of these terms are to establish a reliable, straightforward, and understandable business relationship between us.  

Services

I provide front-end web design and development services on the HubSpot CMS. This includes, but is not limited to: 

  • HubSpot Template Development: web page, landing page, blog and email templates typically built using HubSpot's drag-and-drop editor and sometimes using custom coded templates (HTML, CSS, JavaScript and HubL).
  • HubSpot Custom Modules Development: reusable modules coded using HTML, CSS, JavaScript and HubL.
  • HubSpot CMS Support: technical support relating to any aspect of the HubSpot CMS and related tools (such as HubDB).

Page and Content Creation

My services are typically limited to developing templates and modules in the Design Tools but sometimes I may also create pages and emails in the Content Editor. 

In this case, you (the client) will be in charge of sending over any content (text, images... etc.) required to create these elements.

Languages

I code in HTML5, CSS3, JavaScript, jQuery and HubL.

Browser and Email Client Testing

With every project I will make all reasonable efforts to ensure that templates render correctly at every screen size and on all modern browsers. I support the same browsers as HubSpot.

For web page, landing page and blog templates I test on the latest versions of Google Chrome, Mozilla Firefox, Internet Explorer (note that this browser is no longer supported by Microsoft so this may change soon), Edge and Opera. I also test on Google Chrome on Android.

For email templates I use HubSpot's Litmus testing on the most commonly used email clients as well as testing on Gmail on Chrome, Gmail app on Android, Outlook for Desktop and Outlook.com.

If you have any specific requirements of browsers or email clients which must be supported, please let me know.

Project Scope

I will send you the project scope in writing via email before starting work on the project. At a very minimum, it will contain details on the work to be completed, pricing/payment terms and the timeline in which I will deliver the project.

Any proposal or quotation provided will expire 14 days after being sent to you. Once expired, I reserve the right to send a revised version.

Delays

I will make all reasonable efforts to adhere to the timeline agreed upon. However, there are cases in which delays may occur.

Client Liability

The agreed upon timeline relies on you providing any materials (files, content, logos... etc.) in a timely manner. Not doing so may result in a delay in the original timeline. 

In many cases, the project also requires that you provide feedback on any work completed or answer questions related to the requirements. Any delay in doing so may also delay the original timeline. 

Unforeseen Circumstances

Unfortunately there are cases in which there may be delays outside of my control, such as natural disasters or illness. In these cases I will use my best efforts to resume the project.

Revisions and Approval of the Work

Revisions

At agreed upon intervals, you will have the option to review the work after which you can provide feedback and request changes. In most cases, I will limit this to a maximum of two revisions. 

You will have 14 days to notify me of any change requests, after which I will consider the work to be approved. Note that a delay in providing feedback may result in a delay in finishing the overall project. 

If any of the requests are outside of the initial project scope, you may be charged for them. If this is the case, I will notify you beforehand.

Approval of the Work

I will notify you once the work has been completed after which you will have the option to review it and provide feedback or request changes. 

You will have 14 days to notify me of any change requests, after which I will consider the work to be approved and any remaining balance will become due.

Pricing and Payment Terms

Pricing

In the written project scope I will also include the pricing for the project. Unless we have reached a different agreement, these will typically fall under one of the following three categories: 

  • Project based pricing: when the project requirements are clear, I will usually provide an upfront, project-based price.
  • Hourly pricing: when the project requirements are subject to change, I will usually quote an hourly rate. 
  • Retainer pricing: for some services I offer monthly, retainer pricing. This consists of a fixed amount to be billed on a monthly basis and typically requires a minimum term of 3 months.

Unless we have agreed otherwise, all pricing is in Canadian Dollars (CAD). Taxes will also be added to the full amount where applicable.

Payment Schedule

The written project scope will also outline the payment schedule and methods. Unless stated otherwise, these will look as follows: 

  • Project based pricing: typically 50% of the project will be billed upfront and the remaining 50% on completion. For long-term projects, I may set milestones with smaller percentages of the full amount due at the end of each milestone. 
  • Hourly pricing: projects with hourly pricing will typically be billed on a weekly basis. An invoice will be sent on Monday outlining the hours worked the prior week and the amount due. Hours are rounded to the nearest half an hour.
  • Retainer pricing: invoices will be issued on a monthly basis after the initial invoice date for the agreed-upon amount. 

Where payment is made throughout the project, if payment is not made in a timely manner, I reserve the right to put the project on hold until payment is made.

For projects with a future start date, I will usually as for a non-refundable upfront deposit (typically 25% of full amount) to hold down those dates. 

All payments are due upon receipt and must be received within 30 days of receiving the invoice, after which ownership of the work will be transferred to you. If payment is not made in full by this time, I reserve the right to revert any changes made or remove any work completed.

Payment Methods

All invoices sent offer two payment methods directly on the invoice: 

Alternatively, you may request my bank account details or PayPal details and make the payment directly.

Updates to the Pricing

If the scope or other aspects of the work change beyond what was originally agreed upon, services and rates may be renegotiated to take into account changes to the work. If this is the case, I will notify you of any additional costs beforehand.

Technical Support

During the first 3 months after completion of the project, I will provide support with any technical issues that may arise, free of charge.

This support is limited to issues relating directly to the work outlined in the project scope and does not include enhancements to the original work.

Communication

Working Hours

My typical working hours are from Monday to Friday between 9am and 5pm EST. The bulk of work and communications will be conducted within this timeframe. 

If you have a project that requires that work and communications take place at a different time, please let me know and it may be possible to arrange so at an increased fee.

Response Times

I aim to get back to all emails sent my way within 1 business day but this may not always be possible. In cases in which I know ahead of time that my schedule will be busy I will set an out of office response. 

Please note that is not a guaranteed timeframe. If you require a specific SLA, please let me know.

Other Legal Items

Liability

I am not liable for any losses, damages or penalties sustained as a result directly or indirectly from the use of my products or services.

Loss of Earnings

I will not be held liable for any loss of business incurred. This includes, but is not restricted to, loss of turnover, sales, revenue, profits or indirect consequential or special loss.

Confidentiality

I agree not to misuse or disclose any confidential information that may be made available by the client.

However, unless otherwise agreed upon, I reserve the right to display any of the work completed (such as sketches, designs, templates or webpages) on my portfolio, content on my website or content published elsewhere.